Returns & Exchanges

We want you to be completely satisfied with your Chalait purchase, which is why we offer a 30-day return policy for unused and unopened merchandise. If your products do not meet your expectations, our team is here to ensure a smooth and easy resolution.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack your items in their original packaging to ensure they are protected during transit and include all original tags or inserts.

• 3.
  Affix Shipping Label

  Download and print the prepaid shipping label provided via email and securely attach it to the outside of your return package.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.