Frequently Asked Questions

Everything you need to know about your Chalait experience.

How long does shipping take?

Standard shipping within the continental US typically takes 3 to 5 business days. Expedited shipping options are available at checkout.

What is your return policy?

We offer a 30-day return policy for unused and unopened items in their original packaging. Please contact our support team to initiate a return label.

Do you offer international shipping?

Yes, we currently ship to over 20 countries. Shipping costs and delivery times vary by location and will be calculated at checkout.

How can I track my order?

Once your order has shipped, you will receive an email notification with a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are your products ethically sourced?

Absolutely. We pride ourselves on maintaining direct relationships with our suppliers to ensure all products meet our high standards for quality and ethical production.